REFUND & RETURN POLICY

Last Updated: 31 July 2026

Customer satisfaction is important to us.

Due to hygiene and product integrity reasons, perfumes and fragrances cannot be returned once opened or used.

Returns are accepted only in the following cases:

• Wrong product delivered • Product received in damaged condition • Manufacturing defect

To request a return:

Please contact us within 48 hours of delivery and provide:

• Order Number • Photos of the product • Photos of the shipping package • Description of the issue

If approved, refunds will be processed to the original payment method within 5–10 business days after inspection.

CB16 reserves the right to reject return requests that do not meet the above conditions.